Senior Program Manager, Global Partnerships, Cloud & AI (Sept 2020-Sept 2021)
Technical Program Manager 2, Cloud & AI (Aug 2019-Sept 2020)
Senior Content Portfolio Manager, Worldwide Learning (Nov 2018-Aug 2019)
CreativeLive
Senior Lead Content Producer (Dec 2017-Nov 2018)
Responsibilities, Senior Program Manager
Promoted on Partnerships team in Content & Learning in Cloud & AI
Responsible for leading a cross-company wide initiative to move technical learning and training content into Microsoft’s first party products and platforms
Lead various data driven initiatives across the company to simplify the customer experience with Microsoft products
Known as a leader in C&L
Won “Integrity” award at quarterly All Hands
Responsibilities, Senior Program Manager
Promoted to Senior PM on the Partnerships team in Content & Learning in Cloud & AI
I worked broadly across Microsoft's many products and organizations to simplify the internal and external customer experience.
Internally, I partnered to evangelize and integrate our four platforms (Microsoft Learn, Documentation, Azure Architecture Center, and Q&A) into products, sites, and portals.
I worked externally to simplify the discoverability of training and learning sites to make sure customers can find the right content at the right time in their flow of work.
I am known for making strategic business decisions by first baselining the data and then prioritizing (with Kusto & Power BI).
Responsibilities, Technical Program Manager 2
On the Microsoft Learn team I worked as a focal point for partner and content teams who are publishing training.
I worked closely with writers, editors, instructional designers, localization, and design to support them in all phases of on-boarding and content development and work with engineering to advocate for features.
Responsibilities, Senior Content Portfolio Manager
Lead internal and external stakeholders to design and implement (through creation and/or curation) a portfolio of current and future 21st Century content offerings
Lead all user experience, go-to-market, program and project management as well as maintenance activities for the content portfolio.
Utilize design thinking and other customer centric techniques and methodologies to connect customer desires and needs to content portfolio designs, delivered experiences, and value propositions.
Create and utilize broad external networks, resources, and tools to operate with foresight, insight, and action.
Work and communicate bi-laterally with Microsoft Worldwide Learning teams to share requirements, leverage insights, and recommendations, maximize the work of others, and deliver on customer and partner content desires and needs.
Utilize data and data-based interpretation, analysis, story development to influence the support of desired outcomes.
Partner with the Customer and Employer leads, stakeholder managers, and the Community Manager to ensure content plans, activities, and solutions are well aligned to achieve overall ambitions.
Anticipate and adopt models and methods for content program and product management that guarantee the ability to be agile, future-focused, customer-centric, timely, and compliant.
Anticipate market changes to drive new, industry-relevant content to customers, building a strong and active external network with customers and partners and be a credible Microsoft content spokesperson.
Engage with Microsoft leaders to identify new opportunities and then use these insights to direct the content team appropriately.
Drive continuous learning and development through transparent communication and sharing.
Responsibilities, Senior Lead Content Producer
Perform Content Producer duties plus the following:
Produce all high-level and high-priority Photo and Video classes
Review and approve all published content as it aligns to goals and brand for Photo and Video
Use Project Management skills to implement strategic content development and vision for medium to large scale projects
Lead Content Producer for all Photo and Video conferences
Facilitate quarterly content review and be a liaison to collaborate effectively with Marketing, Sales, Engineering, Production, and Product to implement strategic vision and goals
Create and implement unique ways of content development to generate revenue and additional sponsorship alignment
Strategically on-board subject matter experts and thought leaders
Collaborate with traffic to ensure up to date priority of events
Coach and mentor junior content producers for instructional design
Responsibilities, Content Producer
Produced over 300 online courses to date
Average conversion rate in the past 6 months was 3.78% (company goal is 3%)
Produced a course with 57% conversion rate & set the record for the highest selling one day & two day courses
Manage scope, schedule, budget, risk, content design, crew, and implementation of courses
Collaborate with subject-matter experts globally to produce content for media from 15 seconds to 39 hours long (Instagram Stories, Facebook posts & curriculum for courses)
Prepare, develop, and coordinate segments of planned content to meet business requirements
Prioritize projects by identifying and recommending solutions
Develop creative briefs & scripts for social media marketing videos, trailers, promos, teasers, and blog posts
Perform data analyses to determine strategy for company verticals
Work cross functionally to manage internal & external production resources, groups, and teams (produce graphics packages, resolve issues, pre-record video segments, keynotes, incorporate live feeds from external locations, write copy, etc.)
Produce supplemental materials to support courses (Photoshop, InDesign, and Illustrator)
Perform schedule analysis to incorporate live external interaction
Track, analyze, and report on key site metrics for each course
Oversee post-production and merchandising
Facilitate all communication & meetings related to each course
Blog Posts
Responsibilities
Created 30 to 90 minute instructional videos on 9 day production schedule
Designed, produced, recorded, edited & implemented all video content
Identified, tracked, and reported schedule, budget, and risks
As the single executive producer for all instructional videos, I was responsible for road mapping content, creating exercise materials, and teaching in video format
Required to post all course materials to the website within an eight day production schedule
Sold over 500 videos in five months totaling over $40,000 in revenue
Promoted course material through various social media marketing tactics
This role also consisted of conducting one-on-one coaching sessions with global clients in person, on the phone, and over video conference.
Productions
Responsibilities
Taught weekly workshops with 10 to 300 students for 60 minute to 3 hour lectures
Lead weekly seminars, tutorials and field trips
Created content for weekly labs for 10 to 25 students
Provided one-on-one student consultation and tutoring
Supervised 20 undergraduate students for a 6 week travelling field school where I took students from Victoria, BC to San Francisco, CA
Requested to create content and lecture to a second year international communications class in the Faculty of Business
Graded mid-term exams, final exams, weekly lab assignments, and term papers for classes of 10 to 300 students
Supervised mid-term and final exams
